966pk Privacy Policy — Your Data, Handled Properly

1. Introduction

966pk operates an online gaming platform serving players in Pakistan. This Privacy Policy explains what personal information we collect when you use the 966pk website or mobile app, how we use that information, who we share it with and what rights you have over your own data.

By registering an account on 966pk, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. This policy applies to all users of the 966pk platform regardless of how they access it — through a desktop browser, mobile browser or the dedicated app available on Android and iOS.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the full agreement between you and 966pk.

2. Data We Collect

966pk collects personal information in several ways — directly from you when you register or use the platform, automatically when you interact with the website or app, and from third-party payment processors when you make a deposit or withdrawal.

Information You Provide Directly

• Full name and date of birth
• Email address and mobile phone number
• CNIC or other identity document details (for account verification)
• Username and password (password stored in encrypted form only)
• Payment method details — JazzCash number, Easypaisa account, bank account or card details
• Any information provided when contacting support

Information Collected Automatically

• IP address and approximate location derived from it
• Device type, operating system and browser version
• Pages visited, time spent and in-platform navigation behaviour
• Game play history, bet history and transaction records
• Session start and end times
• Cookie identifiers and similar tracking data

Information from Payment Processors

When you deposit or withdraw in PKR, our payment partners — including JazzCash, Easypaisa and Raast — may share confirmation data with us to verify that a transaction has been completed. We do not receive or store your full payment credentials directly from these providers.

3. How We Use Your Data

966pk uses the personal data we collect for the following purposes. We only use your data for reasons that are genuinely necessary to provide the platform, keep it secure and improve the experience for Pakistan players.

• Account creation and management — registering your account, verifying your identity and maintaining your player profile.
• Processing PKR transactions — handling deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform operation — making games, sports betting markets and live casino tables available to you and recording your activity for accuracy.
• Customer support — responding to your queries, resolving disputes and handling responsible gaming requests such as deposit limits or self-exclusion.
• Security and fraud prevention — detecting suspicious activity, preventing duplicate accounts, investigating potential terms violations and protecting the platform from abuse.
• Platform improvement — analysing usage patterns to improve navigation, game selection and the overall player experience on both desktop and the 966pk app.
• Communications — sending account-related notifications, transaction confirmations and, where you have opted in, promotional messages about bonuses and platform updates.
• Responsible gaming — monitoring for signs of problem gaming patterns and enabling the deposit limit, session reminder and self-exclusion tools described on our Responsible Gaming page.

4. Legal Basis for Processing

966pk processes your personal data on the following legal grounds depending on the purpose:

• Contract performance — processing your data is necessary to provide the services you signed up for, including deposits, withdrawals and game access.
• Legitimate interests — we have a legitimate interest in preventing fraud, securing the platform and understanding how players use our services to improve them.
• Legal obligation — we may be required to retain certain data to comply with applicable financial record-keeping or identity verification obligations.
• Consent — for optional uses such as marketing communications, we rely on your consent, which you can withdraw at any time.

5. Sharing Your Data

966pk does not sell, rent or trade your personal data. We share data only in the limited circumstances described below, and only with parties who handle it securely and in line with this policy.

Service Providers

We share data with third-party suppliers who help us operate the platform — including game software providers, payment processors, customer support tools and hosting infrastructure. These providers are permitted to use your data only to perform services for 966pk and are not allowed to use it for their own purposes.

Payment Partners

To process PKR deposits and withdrawals, we share relevant transaction details with payment processors such as JazzCash, Easypaisa, Raast and partner banks. Only the information necessary to complete the transaction is shared.

Legal Requirements

We may disclose personal data when required to do so by a valid legal obligation, court order or regulatory authority. We will notify you of such requests where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition or sale of platform assets, your data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

6. Payment Data

All PKR transactions on 966pk are processed through encrypted payment channels. When you deposit using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is handled by the respective payment provider using their own secure infrastructure. 966pk receives only a confirmation reference — not your full wallet credentials or bank login details.

Card payments are processed via PCI-DSS compliant payment gateways. 966pk does not store your full card number, CVV or card PIN on its servers at any point.

Transaction Records

966pk maintains records of your deposit and withdrawal history for account management, dispute resolution and operational purposes. These records are visible in your account transaction history and are retained in accordance with the data retention schedule set out in Section 8.

7. Cookies & Tracking Technologies

966pk uses cookies and similar technologies on the website and app to keep your session active, remember your preferences and understand how players navigate the platform. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies — required for the platform to function, including keeping you logged in and maintaining your session during a game round. These cannot be disabled without breaking core functionality.
• Performance cookies — used to collect anonymous data about how players use the platform, which pages load slowly and which features are used most. This helps us make improvements.
• Functional cookies — used to remember your display preferences, language settings and other choices so you do not need to reset them each visit.

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing ones or get a notification before a cookie is stored. Note that disabling essential cookies will affect platform functionality, including your ability to stay logged in and play games.

The 966pk mobile app uses equivalent session and analytics technologies. No third-party advertising trackers are included in the app.

8. Data Retention

966pk retains your personal data for as long as your account is active and for a period after closure as required to fulfil the purposes described in this policy. The general retention guidelines are as follows:

• Active accounts — personal data is retained for the full duration of your account's active status.
• Closed accounts — core account and transaction records are typically retained for a minimum period after closure for financial record-keeping and dispute resolution purposes.
• Support communications — chat logs and email correspondence are retained for a reasonable period to allow review of past interactions if a follow-up query arises.
• Anonymised analytics data — usage data stripped of personally identifiable information may be retained indefinitely for platform improvement purposes.

When data is no longer required, it is deleted or anonymised in a secure and irreversible manner. You may request earlier deletion of your data by contacting support — see Section 10 for your rights.

9. Security Measures

966pk takes reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. Our security practices include:

• TLS/SSL encryption for all data transmitted between your device and the 966pk platform
• Encrypted storage of passwords — your password is never stored in readable form
• Restricted access controls so that only authorised staff can access personal data
• Regular security reviews of platform infrastructure and third-party integrations
• Monitoring systems to detect and respond to unusual account activity

While we take these measures seriously, no system is completely impenetrable. If you suspect your account has been compromised, change your password immediately and contact 966pk support. You should also keep your own device and login credentials secure — do not share your password with anyone.

10. Your Rights

As a 966pk account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team using the details in Section 13.

• Right of access — you can request a copy of the personal data 966pk holds about you.
• Right to rectification — if any of your data is inaccurate or out of date, you can request that we correct it.
• Right to erasure — you can request deletion of your personal data, subject to any retention obligations 966pk is required to fulfil.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability — you can request a copy of the data you provided to us in a structured, commonly used format.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you can withdraw consent at any time without affecting the lawfulness of prior processing.

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure data is not disclosed to an unauthorised person.

11. Minors

966pk is strictly an adult platform. We do not knowingly collect personal data from individuals under 18 years of age. If you are under 18, you must not use the 966pk platform or provide any personal information to us.

If 966pk becomes aware that an account has been registered by a person under 18, the account will be closed immediately and any data collected will be deleted. If you believe a minor has created an account on the platform, please contact support promptly.

12. Policy Updates

966pk may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, the updated version will be published on this page with a revised "last updated" date at the top.

For significant changes that affect how your data is used, we will make reasonable efforts to notify you — either via the platform or to your registered email address. Continued use of the 966pk platform after an updated policy has been published constitutes your acceptance of the revised terms.

We encourage you to check this page periodically so you are always aware of how your data is handled.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to raise a privacy concern, the 966pk support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat feature available on the platform. For formal written requests — such as data access or erasure requests — you can also contact us by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you as efficiently as possible.

We aim to acknowledge all formal privacy requests within 48 hours and to provide a full response within a reasonable timeframe depending on the complexity of the request.