966pk | Got Questions? We Have Answers

Go to the Login page and click the "Forgot password?" link below the password field. Enter the mobile number tied to your account and we will send a one-time reset code via SMS. Enter that code, set a new password and you are good to go. The reset link expires after 15 minutes, so use it promptly.

No. Each player is allowed one account only. Duplicate accounts are against our terms and may result in both accounts being suspended and any pending withdrawals being voided. If you think your original account has been compromised, contact our support team before creating a new one — we can help you recover access safely.

Log in to your account and go to the Profile or Account Settings section. Most basic details — display name, email address — can be updated directly. Changes to your registered mobile number require identity verification for security reasons. Reach out to the support team with your request and they will walk you through the process.

Accounts can be temporarily restricted for a number of reasons — unusual login activity, a pending identity check, or a request you made yourself via responsible gaming tools. If you believe the restriction is an error, contact support with your registered mobile number and a brief description of the issue. Most cases are resolved within 24 hours.

966PK supports all the major Pakistani payment channels:

• JazzCash (mobile wallet & over-the-counter)
• Easypaisa (mobile wallet & over-the-counter)
• Raast instant bank transfer
• Internet banking / bank transfer
• Debit and credit cards
• Other mobile wallets

All transactions are processed in PKR with no hidden conversion fees.

JazzCash, Easypaisa and Raast deposits are typically credited instantly or within a few minutes. Bank transfers can take anywhere from a few minutes up to a few hours depending on your bank's processing time. If your deposit has not arrived after two hours, check that the transaction was confirmed on your payment app and then contact support with the transaction reference number.

Yes. The minimum deposit on 966PK is PKR 200. This low threshold means players across Pakistan can get started without needing to commit a large amount upfront. Maximum deposit limits vary by payment method and account tier — check the Cashier section of your account for the current limits that apply to you.

First, check whether the amount was deducted from your JazzCash, Easypaisa or bank account. If money was deducted but your 966PK balance did not update, do not attempt the deposit again immediately — contact support and provide the transaction ID or screenshot. If the payment was not deducted, the transaction simply did not go through and you can try again safely.

Log in to your account, go to the Cashier or Wallet section and select Withdraw. Choose your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Withdrawals are sent back to the same payment method you used for your most recent deposit wherever possible, which helps keep the process secure and straightforward.

Most withdrawals via JazzCash and Easypaisa are processed within a few hours. Bank transfers typically take one to two business days. VIP account holders benefit from priority processing, which generally means faster turnaround times. All withdrawal requests made before midnight are queued for processing the same day.

The minimum withdrawal amount is PKR 500. Maximum limits depend on your account level and chosen payment method. Standard accounts have a daily withdrawal cap that increases as you move up through VIP tiers. Check the Cashier section of your account for the exact limits that apply to you at any given time.

Withdrawals can be delayed for a few reasons — an active bonus wagering requirement that has not been met, a pending identity verification, or high transaction volume during busy periods such as major PSL or T20 matches. Log in and check your account notification centre for any outstanding requirements. If everything looks clear, contact support with your withdrawal reference number.

New players on 966PK are greeted with a welcome bonus on their first deposit. The exact percentage and maximum bonus amount is shown on the promotions page inside your account after you register. The welcome bonus applies across sports betting, live casino and slot games — you choose where to use it. Wagering requirements and expiry periods are clearly stated before you accept any offer.

A wagering requirement (sometimes called a rollover) is the number of times you need to play through a bonus before the winnings from it can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in bets before requesting a withdrawal of the bonus funds. Sports bets, casino games and slot spins all count towards completing wagering — the exact contribution rate varies by game type.

Yes — 966PK runs regular promotions throughout the year. These include weekly reload bonuses, free spin packages tied to new slot releases, cashback deals, and special cricket betting offers during PSL and T20 international series. Log in regularly to check your personalised offers in the promotions panel, as some deals are time-limited and player-specific.

Every bet you place — whether on cricket, live casino or slots — earns you loyalty points. As your points accumulate you automatically move through VIP tiers. Higher tiers unlock better cashback percentages, higher withdrawal limits, priority support, access to exclusive betting markets during major cricket events, and dedicated account management. There is no separate application process — your activity does the work for you.

Cricket is front and centre — you will find full markets for Pakistan Super League (PSL), T20 internationals, Test matches and domestic tournaments. Beyond cricket, 966PK covers football leagues from around the world, Esports titles, tennis, basketball and more. The full list of available sports and markets is always visible in the Sports section of your account.

Yes. 966PK offers in-play betting on cricket, football and other supported sports. Odds update ball by ball or minute by minute depending on the sport, so you can react to the match as it unfolds. Simply open a live fixture in the Sports section, browse the in-play markets and place your bet before the odds change. In-play markets close briefly around key events such as wickets or goals.

If a match is officially abandoned before the minimum number of overs required for a result (in cricket) or before the half-time whistle (in football), all bets on that fixture are voided and your stake is returned to your account balance. If a match is postponed but replayed within 48 hours, bets typically remain active. Full details are covered in our Terms and Conditions.

The Live Casino lobby includes Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar and several game show-style titles. Tables run around the clock with real dealers streamed in HD. Minimum and maximum bet limits vary by table, so there are options for both casual players and high-rollers.

HD live streams require a stable internet connection. If your stream is buffering, try these steps:

• Switch from mobile data to Wi-Fi or vice versa.
• Reduce the video quality setting inside the game player if the option is available.
• Close other apps or browser tabs using bandwidth in the background.
• Refresh the game and rejoin the table — your bet history is saved and you will not lose a placed bet due to a reconnection.

966PK has over 1,200 slot titles available in the Slot Games and Slots sections. The library spans classic three-reel slots, modern video slots with bonus rounds and free spin features, and progressive jackpot games where the prize pool grows with every spin across the network. New titles are added regularly, so there is always something fresh to try.

RTP stands for Return to Player — it is the percentage of total bets a slot is designed to pay back over a very large number of spins. A slot with 96% RTP will theoretically return PKR 96 for every PKR 100 wagered across millions of spins. A higher RTP is generally better for the player in the long run. You can filter slot games by RTP in the game lobby to find titles that suit your playing style.

Visit the App page on the 966PK website, follow the download instructions for your Android device and install the APK file. Because the app is not listed on the Google Play Store, you may need to allow installation from unknown sources in your phone settings — the App page walks you through this step by step. iOS support is available through the mobile browser version of the site.

Yes. The 966PK app is specifically optimised for varying network conditions common across Pakistan — from fast 4G in major cities to slower connections in smaller towns. The app uses adaptive loading to reduce data consumption without sacrificing the core gaming experience. Sports betting, slots and most live casino tables all function well on a standard 3G connection.

966PK uses SSL encryption on all pages and transactions, meaning data sent between your device and our servers is protected in transit. Payment information is never stored directly on our servers — deposits and withdrawals are handled through the secure infrastructure of each payment provider. We will never ask for your password by phone, email or chat. If you receive a message claiming to be from 966PK asking for your login details, do not respond and report it to support immediately.

966PK is committed to responsible gaming. Inside your account settings you can set daily, weekly or monthly deposit limits, session time reminders, and cooling-off periods. These tools are there to help you stay in control of your gaming. We encourage all players to decide on a budget before they start a session and stick to it. Visit the Responsible Gaming page for full details on all available tools.

If you feel you need a complete break, you can request a self-exclusion period through your account settings or by contacting our support team directly. During a self-exclusion period your account is fully locked — you will not be able to log in, place bets or make deposits. Self-exclusion can be set for a defined period or indefinitely. We take these requests seriously and action them promptly.